Support

Need help with CardPrime? Email us at info@cardprime.io and we'll get back to you.

Frequently asked questions

How do I delete my account and my data?

Open the app and go to Settings → Delete Account. This immediately and automatically erases your profile, your collection, uploaded card images, scan history, transfer requests, notifications, and login logs, and deletes your login credentials. This action is irreversible.

Where is my data stored?

All data is stored on AWS infrastructure in the EU (Stockholm region) and never leaves the EU/EEA.

Is my location tracked continuously?

No. CardPrime only captures your approximate location (rounded to roughly 1.1 km) at the moment you add a card, used solely to detect implausible location patterns for fraud prevention. There is no continuous or background location tracking.

How do I add a card?

Take a photo of your card with the in-app camera (or choose one from your gallery), then enter the details yourself — player, year, brand, series, sport, and grade. There's no automatic barcode or QR lookup; identification is manual.

I found a bug or suspect a counterfeit card — who do I contact?

Email info@cardprime.io with as much detail as possible (card ID, screenshots, what you expected to happen).